Source: https://miproxy.io/contact
Updated: 2026-10-17

# Contact & support — MiProxy

Get help with your connection, order, payments or account.

## The next step starts with the right details.

For an existing account, open workspace support and tell us what you were trying to do, what happened and which order was affected. A short, clear report makes the issue easier to review.

## Choose the closest issue

**Connection setup:** include the order reference, client and version, protocol, time with timezone and sanitized error category. For an authentication challenge, start with the [HTTP 407 guide](/guides/proxy-error-407).

**Order or provisioning:** use the existing order reference. Describe the last visible status and when it changed. If setup is delayed, keep the same order while the issue is reviewed.

**payments or refund:** include the order reference and reason for the request. The [refund policy](/refund-policy) explains the current payments process and how a refund affects an allocation.

**Account or privacy request:** use support to request account review, cancellation or deletion. These requests currently require manual review. Do not include credentials in the message.

## What to include

- The order or allocation reference, if relevant.
- The time of the issue, including timezone.
- The action you expected to complete and what actually happened.
- Client/version and protocol for a connection issue.
- A short sanitized error message or screenshot with secrets removed.

Keep proxy passwords, session cookies, authorization headers and private destination URLs out of the request. Do not paste a full authenticated proxy URL into a shared report.

## Account access and response expectations

workspace support requires sign-in. If you cannot access your account, use the administrator/contact who arranged your access.

Requests are stored for administrator review. We do not currently publish support hours or a guaranteed response time.

## Report suspected misuse

Signed-in workspace users can submit an abuse report through workspace support. Describe the concern without including secrets or unnecessary personal information. A verified public abuse-reporting channel is still required before production launch.