Source: https://miproxy.io/faq
Updated: 2026-10-17

# MiProxy FAQ — Packages, connections, usage and support

Review package details and connection settings in your workspace.

## Good questions. Straight answers.

Start with the details that matter before a connection: what is available, what a package means, how setup works and where to get help.

## Availability

**Which products can I explore?**
Residential, mobile, datacenter, unlimited residential and unlimited datacenter. Check the [pricing page](/pricing) for available packages.

**Where do I find my connection?**
Sign in, select your product, and open Connection. Wait for your order to be ready before using its credentials.

**What happens when I buy more bandwidth?**
A repeat purchase adds to an eligible existing connection for the same product. Its credentials remain the same. You can choose a separate connection under Connection options.

## Packages and payments

**Do packages renew automatically?** 
No. Packages are one-time allocations. Read the quantity, unit and access terms on the selected order; no automatic renewal does not mean every form of access lasts forever.

**What is the difference between bandwidth and time-based access?** 
Bandwidth packages measure data in GB. Time-based products provide an access period. Check the exact product's limits and expiry conditions. [Read the bandwidth guide](/blog/non-expiring-proxy-bandwidth).

**What does one GB mean?** 
One GB means 1,000,000,000 bytes. Actual consumption follows the supplier's metering behavior and may include work beyond a single successful result.

**What do the displayed prices include?** 
Published prices are the total for the selected MiProxy package in the displayed currency. Review the quantity, access period and terms before checkout.

**Can I request a refund?** 
Customers can request review of a payment through workspace support. Include the order and reason. Production refund eligibility and time limits are not finalized. [Read the refund policy](/refund-policy).

## Connection setup

**How do I connect?**  
Use the proxy gateway, port and credentials shown for your active allocation. Manage the package, connection settings and usage from your MiProxy workspace.

**Which protocols can I use?**  
HTTP and SOCKS5 connections have been checked on small residential, mobile and unlimited residential allocations. Use the supported protocol and corresponding port shown for the specific active allocation.

**Can I choose a country, state or city?**  
The builder exposes supported targeting controls according to the product. The historical test verified US country targeting only. State/city accuracy and other locations require separate validation.

**Should I use rotating or sticky sessions?**  
Start with the task. Independent requests may suit rotation, while a multi-step task may need continuity. Behavior depends on the gateway, client connection reuse and exit availability; a sticky setting is not a guarantee that an IP never changes. [Read the session guide](/blog/rotating-vs-sticky-proxies).

**Why am I receiving HTTP 407?**  
HTTP 407 indicates a proxy authentication challenge. Check the active allocation, credentials and authentication settings. [Use the troubleshooting guide](/guides/proxy-error-407), grounded in [HTTP semantics](https://www.rfc-editor.org/rfc/rfc9110.html#name-407-proxy-authentication-req).

**Can I use a custom gateway hostname?**  
Use the gateway shown in your connection details. MiProxy branded hostnames connect directly to the upstream gateway; HTTP and SOCKS5 were tested on the residential hostname.

## Usage, data and support

**Is the usage balance live?**  
No. It is the latest supplier snapshot with a sync timestamp. Read the timestamp alongside the number and allow for reporting delay.

**What should I do if setup is delayed?**  
Keep the same order and check its status. Contact workspace support with the reference and last visible state rather than creating another order to resolve the uncertainty.

**Can an AI agent manage my account through MCP?**  
No. The public MCP endpoint searches and retrieves documentation only. It cannot buy packages, reveal credentials or manage allocations. [See developer access](/developers).

**Where do I get help?**  
Sign in and open [workspace support](/dashboard/support). Include the order, time, client and sanitized error where relevant. Support requests are manually reviewed without a published response-time guarantee.

**How do I request account deletion?**  
Submit a request through workspace support. Deletion and retention requests currently need manual review; production retention periods are not finalized. [Read the privacy policy](/privacy).

**Does a proxy grant permission to access a website?**  
No. You remain responsible for authorization, destination terms and permitted use. [Review acceptable use](/acceptable-use).