Good questions. Straight answers.
Start with the details that matter before a connection: what is available, what a package means, how setup works and where to get help.
Availability
Which products can I explore?
Residential, mobile, datacenter, unlimited residential and unlimited datacenter. Check the pricing page for available packages.
Where do I find my connection?
Sign in, select your product, and open Connection. Wait for your order to be ready before using its credentials.
What happens when I buy more bandwidth?
A repeat purchase adds to an eligible existing connection for the same product. Its credentials remain the same. You can choose a separate connection under Connection options.
Packages and payments
Do packages renew automatically?
No. Packages are one-time allocations. Read the quantity, unit and access terms on the selected order; no automatic renewal does not mean every form of access lasts forever.
What is the difference between bandwidth and time-based access?
Bandwidth packages measure data in GB. Time-based products provide an access period. Check the exact product's limits and expiry conditions. Read the bandwidth guide.
What does one GB mean?
One GB means 1,000,000,000 bytes. Actual consumption follows the supplier's metering behavior and may include work beyond a single successful result.
What do the displayed prices include?
Published prices are the total for the selected MiProxy package in the displayed currency. Review the quantity, access period and terms before checkout.
Can I request a refund?
Customers can request review of a payment through workspace support. Include the order and reason. Production refund eligibility and time limits are not finalized. Read the refund policy.
Connection setup
How do I connect?
Use the proxy gateway, port and credentials shown for your active allocation. Manage the package, connection settings and usage from your MiProxy workspace.
Which protocols can I use?
HTTP and SOCKS5 connections have been checked on small residential, mobile and unlimited residential allocations. Use the supported protocol and corresponding port shown for the specific active allocation.
Can I choose a country, state or city?
The builder exposes supported targeting controls according to the product. The historical test verified US country targeting only. State/city accuracy and other locations require separate validation.
Should I use rotating or sticky sessions?
Start with the task. Independent requests may suit rotation, while a multi-step task may need continuity. Behavior depends on the gateway, client connection reuse and exit availability; a sticky setting is not a guarantee that an IP never changes. Read the session guide.
Why am I receiving HTTP 407?
HTTP 407 indicates a proxy authentication challenge. Check the active allocation, credentials and authentication settings. Use the troubleshooting guide, grounded in HTTP semantics.
Can I use a custom gateway hostname?
Use the gateway shown in your connection details. MiProxy branded hostnames connect directly to the upstream gateway; HTTP and SOCKS5 were tested on the residential hostname.
Usage, data and support
Is the usage balance live?
No. It is the latest supplier snapshot with a sync timestamp. Read the timestamp alongside the number and allow for reporting delay.
What should I do if setup is delayed?
Keep the same order and check its status. Contact workspace support with the reference and last visible state rather than creating another order to resolve the uncertainty.
Can an AI agent manage my account through MCP?
No. The public MCP endpoint searches and retrieves documentation only. It cannot buy packages, reveal credentials or manage allocations. See developer access.
Where do I get help?
Sign in and open workspace support. Include the order, time, client and sanitized error where relevant. Support requests are manually reviewed without a published response-time guarantee.
How do I request account deletion?
Submit a request through workspace support. Deletion and retention requests currently need manual review; production retention periods are not finalized. Read the privacy policy.
Does a proxy grant permission to access a website?
No. You remain responsible for authorization, destination terms and permitted use. Review acceptable use.